Frequently Asked Questions
Everything you need to know about our fresh artisan bakes
How do you ensure the freshness of your baked goods during shipping?
All items are baked to order and packed in airtight, eco-friendly packaging with insulated liners to maintain oven-fresh quality from our kitchen to your doorstep.
Can I schedule a specific delivery date for a special event?
Yes, you can select your preferred delivery date at checkout. We recommend choosing a date 24 hours prior to your event to ensure everything arrives on time.
Do you offer options for specific dietary requirements?
We offer a wide range of gluten-free, vegan, and nut-free options. You can filter our collections by dietary preference to find the perfect treat for your needs.
What is your return policy for perishable food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
How should I store my baked goods once they arrive?
Each order includes a care card. Generally, bread is best kept in a cool, dry place, while cakes and pastries with cream fillings should be refrigerated immediately.
Do you provide tracking information for my order?
Absolutely. As soon as your order is dispatched, you will receive an email with a tracking link so you can monitor your delivery in real-time.