Returns & Exchanges

At My Baker, we take pride in our freshly baked goods; however, due to the perishable nature of our products, we offer refunds or replacements only for items that arrive damaged or incorrect. Please inspect your order upon delivery and contact us immediately if there is an issue.

Return Process

• 1.
  Document the Issue

  Take clear photographs of the damaged product and the packaging, ensuring the batch code or order label is visible.

• 2.
  Contact Support

  Email our customer care team within 24 hours of delivery with your order number and the attached photographic evidence.

• 3.
  Quality Assessment

  Our head baker will review your claim within 2 business days to verify the concern against our production standards.

• 4.
  Resolution

  Once approved, we will either dispatch a fresh replacement immediately or issue a full refund to your original payment method.